Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Ivy Toronto, contactable via info@ivy-toronto.com,
By placing an order on our website, you agree to be bound by the following terms. Please read them carefully before making a purchase.
Applicability
By using our website and completing a purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms form a binding agreement between you and Ivy Toronto for all orders placed through our online store.
Product Information
We make every effort to display accurate product descriptions, images, and information. However, occasional errors, inaccuracies, or omissions may occur.
Product colors may appear differently depending on screen settings, lighting, or device type. Ivy Toronto reserves the right to correct any errors or update product details at any time without prior notice.
Orders and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on your country or region. It is the customer’s responsibility to verify which payment methods are supported in their location before placing an order.
All prices listed on our website are in the displayed currency and include applicable taxes unless otherwise stated.
Order Processing and Shipping
Once payment has been confirmed, orders are typically processed within 1–3 business days.
Shipping times vary depending on destination and logistics conditions, with an estimated delivery time of 3–7 business days after dispatch. Customers will receive a tracking number once their order has been dispatched.
Please note that orders are shipped directly from our supplier’s warehouse in China.
While we strive to meet delivery estimates, delays due to customs, courier issues, or external factors beyond our control may occur.
Returns and Cancellations
For detailed information regarding returns, refunds, or cancellations, please refer to our Return Policy.
All return requests must comply with the terms outlined there and be approved prior to shipment.
Liability Disclaimer
Ivy Toronto is not liable for any loss or damage that occurs during shipping if the tracking information confirms that the package has been delivered to the address provided by the customer.
Please ensure that all shipping details are entered accurately during checkout.
In cases where an incorrect address has been submitted, the responsibility lies solely with the customer.
Intellectual Property Rights
All content featured on our website — including text, images, graphics, logos, designs, and branding — is the exclusive property of Ivy Toronto and protected by international copyright and trademark laws.
Reproduction, distribution, modification, or use of any material from our site without prior written consent is strictly prohibited.
Complaints and Customer Support
If you have a complaint, concern, or issue with your order, please contact us in writing at info@ivy-toronto.com.
Our customer service team will review your inquiry and aim to respond within 5 business days.
We are committed to resolving all matters promptly and professionally.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of The Netherlands. Any disputes arising under these terms will be subject to the jurisdiction of the courts in The Netherlands.