Privacy Policy

This Privacy Policy describes how Ivy Toronto collects, uses, and protects your personal information. You can contact us at info@ivy-toronto.com for any privacy-related questions or concerns.
We value your trust and are committed to ensuring that your personal data is handled securely and responsibly.

Information We Collect

We collect personal data that you voluntarily provide when placing an order, creating an account, or contacting our customer support. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information

  • IP address and device details

  • Browsing activity on our website

We also collect anonymous data via cookies and analytics tools to help us improve user experience and optimize our online store.

Purpose of Data Processing

Your personal information is collected and used for the following purposes:

  • To process and deliver your orders efficiently

  • To provide customer service and support

  • To send order updates, promotional offers, or relevant notifications

  • To improve our website, services, and overall shopping experience

  • To comply with legal and regulatory obligations

Sharing of Data with Third Parties

We only share your personal data with third parties when it is necessary for our business operations, such as:

  • Payment processors (for secure transaction handling)

  • Shipping partners (for order delivery)

  • IT and analytics providers (for website optimization and performance)

These third parties are required to handle your data securely and in accordance with applicable privacy laws.
We do not sell, rent, or trade your personal information to any external parties.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Once your data is no longer needed, it will be securely deleted or anonymized.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve functionality and user experience

  • Analyze visitor behavior and traffic patterns

  • Personalize marketing and product recommendations

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Request deletion (“right to be forgotten”)

  • Object to or restrict data processing

  • Request a copy of your data (data portability)

To exercise these rights, please contact us at info@ivy-toronto.com. We will respond to your request within a reasonable timeframe.

Security of Your Information

We take data protection seriously. Ivy Toronto implements industry-standard security measures, including encryption, secure servers, and restricted data access, to protect your personal information from unauthorized use or disclosure.

Changes to This Privacy Policy

Ivy Toronto reserves the right to update or modify this Privacy Policy at any time.
Any changes will be published on this page with an updated “last revised” date.
By continuing to use our website, you acknowledge and agree to the updated terms.

Contact Information

For any questions, requests, or concerns about this Privacy Policy, please contact us at:

Company Name: Ivy Toronto
Email: info@ivy-toronto.com