Shipping & Delivery
At Ivy Toronto, we strive to deliver your order as quickly and accurately as possible. This document provides all relevant information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive an email containing your tracking details.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location.
Please note that delivery times may be extended during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China.
Depending on the destination country, customs duties or import taxes may apply. These costs are the responsibility of the customer.
Shipping Costs
Shipping costs are displayed at checkout and depend on the weight, destination, and chosen shipping method.
Responsibility During Shipment
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If the tracking information shows that the package has been delivered, responsibility lies with the customer.
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Please check your shipping address carefully; any address errors must be reported within 24 hours after placing your order.
For any questions regarding shipping, please contact us at info@ivy-toronto.com.